The RYAN IT Service Desk delivers outstanding IT services to clients. Our services include various methods to provide support for campus and remote sites with governance at the core to ensure service level agreements (SLAs) are met. RYAN provides service desk agents for daily calls, incidents and service requests. RYAN also has a full support model encompassing field service technicians to provide Tier 1 to 3 support services. Our offerings can include the following and are based on each client’s individual goals, objectives and challenges:
Fully Staffed & Certified personnel with 24/7 availability. Service desk will be staffed with Tier 1 and 2 personnel (Tier 3 as defined by client or OEM support)
Onsite/On call Support Staff
RYAN will have dedicated resources assigned to support onsite issues during normal business hours as well as an on call roster to support after hour needs when necessary.
RYAN will have a dedicated service desk to handle receipt, update and disposition of service calls as well as reconciliation of all service calls. We will track all calls to ensure of warranty, maintenance and compliance. Reconciliation of Service Calls received to ensure accuracy ensure all calls are addressed. All technicians will be certified to perform break-fix activities as well as a dedicated team to track and determine stocking levels of critical parts to reduce down time to end users.
The RYAN Team consists of professionals with over 20 years experience of providing IT support services. These services include:
Technical Education and Certifications
- Hardware/software troubleshooting and incident resolution
- New hardware installation/staging and configuration (including image installation)
- New hardware/software back office and pilot testing
- New hardware/software deployment and refresh
- Data/software migration
Our team of professionals also participate in ongoing education for leadership, communications, team building, and IT industry trends. Such training and education is provided through seminars, events, webinars, OEM, and vendor education offerings.
RYAN has A+ certified technicians and ensures our technicians have industry specific certifications for each engagement.